Frequently asked questions

What if my product arrives damaged?

If your product arrives damaged, email us at contact@grin10.in within 2 days with
your order number and photos of the damage. We’ll either arrange a return or
provide a full refund.

How do I track my order?

After your order is shipped, you’ll receive an email with tracking details. Use the
tracking number on our website or the carrier’s site to check your order status.

Can I return an opened product?

Due to the consumable nature of our products, we cannot accept returns of
opened items unless they were damaged during transit.

What are my shipping options?
We offer Standard shipping across India and expedited shipping for faster delivery
at an additional cost. Estimated delivery times are shown at checkout.
How are shipping costs calculated?
Shipping costs are based on the weight of the package, destination, and chosen
shipping method. You’ll see the total shipping cost at checkout before you finalize
your purchase.
Can I cancel my order?
Yes, you can cancel your order within 12 hours of placing it. Email us at contact@grin10.in or call us on the support no. with your order number and
cancellation request for a full refund.
What if my order is undelivered?
If your order is undelivered within the expected time frame, notify us at
contact@grin10.in. We’ll process a 100% refund to your original payment method
within 7 days.
Can I change my shipping address after placing an order?
Yes, if you need to update your shipping address, contact our customer care team
immediately before dispatch. We’re here to help.
How long does it take to process a refund?
We review refund claims within 48 hours. Once approved, refunds are processed
to the original payment method promptly.
What if I need to cancel my order after it has been shipped?
Once shipped, orders cannot be cancelled. However, you can contact us at
contact@grin10.in with valid reasons. If accepted, return shipping charges will
apply, and the balance will be refunded.
How can I contact customer support?
You can reach our customer support team via email at contact@grin10.in or by
calling the customer care number provided on our website. We’re here to assist
you with any concerns.